Work quality is a common consideration in managing the performance of programs, projects, vendors and individuals. The present era is an era of knowledge workers and the society in which we are living has come, to be known as knowledge society. Quality effectiveness is observable by number of rejects from customers. According to lau 2000, the concern to obtain constructs that define the theme quality of work life qwl is increasing, because of the need to create conceptual. Pdf this article explores the development of concepts related to the quality of employment in the academic literature in terms of their. If work qcqa is important to you, a comprehensive manual on writing standard operating procedures sop using the accuracy controlled enterprise ace approach for designing business processes that ensure outstanding work quality results is now available. Pdf understanding quality of work life in contemporary world. This can include the quality of task completion, interactions and deliverables.
There is no agreed upon definition on the quality of work, and no consensus. It involves opportunities for work that is productive and delivers a fair income, security in the workplace and social protection for families, better prospects for personal development and social integration, freedom for people to express their concerns, organize and participate in the decisions that affect their lives and. Labour organization ilo has attempted a systematic definition of the quality of work through its concept decent work. Accuracy the extent to which work is free from errors or omissions. Qwl is sometimes considered as a subconcept of the broad concept of quality of life, which refers to the overall quality of an individuals life. This definition frequently argues that a high quality of work life exists when democratic management practices are. Various authors and researchers have proposed models of quality of working life also referred to as quality of worklife which include a wide range of factors, sometimes classified as motivator factors which if present can make the job experience a positive one, and hygiene factors which if. Completion of work on schedule the extent to which an employee completes work within given or reasonable time limits. Quality of working life qwl describes a persons broader employmentrelated experience. Quality of work life, job performance, employee satisfaction, job security. Quality of work life qwl is a relatively new concept which is. These are the attributes customers look for to decide if it is a quality product or service. The terms quality control and quality assurance are often used incorrectly.
In most cases the precise definition of work life is missing. Then there are in definitions objective and subjective indicators more. While there seems to be no agreed upon definition of quality of work life, it has been used as a construct which relates to the wellbeing of. Introduction quality of work life is the existence of a certain set of organizational conditions or practices. Amount of work performed the volume of work produced in relation to the amount of work requiring completion or attention. You can read how ace delivers work quality control qc and quality assurance qa by following the link to the webpage. Pdf the paper seeks to understand the meaning and importance of the concept quality of work life. Definitions, methodologies, and ongoing debates article pdf available in cambridge journal of economics 382.